Establishing your Quality Roadmap through Quarterly Service Delivery Reviews
12:45 - 1:45 Great Hall 1 & 2
Do you ever feel in your role as a QA leader or Testing Engineer that you get assigned tasks that seem more like stop gaps than actual work that will drive lasting quality improvement? Does it ever feel challenging to get other engineering leaders to align on what projects will be more impactful, rather than reacting to what’s currently blocking them? Do you find it hard to express what quality really looks to your senior leadership team? While running Quality Engineering Programs, I often had these challenges in determining what work we should be delivering. One of the tools I utilized to help navigate and establish direction was running a Quality Service Delivery Review which helped establish: - What does healthy quality look like in your engineering organization (code quality, engineering process, deliverables?) - Is the Quality Organization successful in delivering this (what KPI’s and how is this consumed)? - Is our overall engineering output actually delivering with quality (what happens if it’s not)? Are our customers satisfied with our product and how can we determine this? Being able to answer the questions above will allow you to align with the engineering leadership team on what quality initiatives should be worked on quarter to quarter. My talk will focus on the following: - The case for utilizing a feedback mechanism like the Quality Service Delivery Review - What kind of content, metrics, and data should you be preparing and sharing - How to drive engagement with the participants in your Service Delivery Review - Utilizing the above to create alignment to build out your roadmap for execution
Jeff Sing
Jeff Sing is a Quality Leader who has been in the testing industry for over 15 years. During this time, he has built automation frameworks, test strategies, and executed quality initiatives for fields such as medical devices, infrastructure security, web identification, marketing tech, and experimentation and progressive delivery. Jeff is currently a Director of Engineering at Iterable where he leads the Quality Engineering organization to orchestrate their quality control plan utilizing a combination of automated testing, implementing QA procedures, and acts as Iterable‘s customer experience champion to ensure Iterable remains the world's leading customer engagement platform. He also has built and leads Iterable‘s Engineering Operations Team which runs the services and programs to systematically improve effectiveness and productivity across the engineering organization as it scales. Jeff resides in Redwood City, California along with his wife and three children. Jeff studied Computer Science at UCSD, and to this day is still a passionate Chargers fan.